Privacy Policy
Air Pro UT is dedicated to protecting customer data privacy across Salt Lake City and the entire state of Utah.
1Overview & Statutory Scope
This Privacy Policy applies to Air Pro UT ("Air Pro UT", "we", "us", or "our"), operating in Salt Lake City, Utah, and serving residential and commercial properties across the Wasatch Front.
We are committed to maintaining the confidentiality, integrity, and security of personal information collected through our website (https://www.airprout.com/), customer support phone lines, online appointment booking systems, and on-site service operations.
This policy is updated for 2026 compliance in accordance with the Utah Consumer Privacy Act (UCPA, Utah Code Title 13, Chapter 61), as well as applicable United States federal laws governing telecommunications and electronic privacy.
Utah Consumer Privacy Act Disclosures (Utah Code § 13-61-201)
As a resident of Utah, you are afforded specific statutory rights regarding your personal data. Air Pro UT fully respects and upholds these rights.
2Your Statutory Rights Under Utah Law
You have the right to confirm whether Air Pro UT is processing your personal data and to access such personal data.
You have the right to request the deletion of personal data provided by you or obtained concerning your service history.
You have the right to obtain a copy of your personal data previously provided in a portable, readily usable electronic format.
You have the right to opt out of the processing of personal data for targeted advertising or sale. (Air Pro UT does not sell personal data).
3Categories of Personal Data Collected
We collect personal information necessary to deliver HVAC, air duct cleaning, dryer vent clearing, chimney sweep, and indoor air quality services:
- Identifiers & Contact Data: Full name, physical service address, billing address, telephone number, and email address provided when scheduling or inquiring.
- Property & System Metadata: Vent count, furnace location, chimney type, square footage, property access instructions, and prior HVAC service records.
- Payment Transaction Data: Payment details (credit card tokenization, transaction history). Payment details are processed directly through PCI-DSS Level 1 compliant processors; Air Pro UT never stores raw credit card numbers.
- Technical & Usage Data: IP address, browser type, operating system, referring URL, pages visited, and interaction logs collected automatically via secure web servers.
4Purposes of Processing Personal Data
Your personal data is used strictly for legitimate business operations under Utah law:
- Dispatching technicians and performing on-site ventilation and air duct services.
- Processing service requests, generating transparent estimates, and issuing invoices.
- Sending automated appointment confirmations, ETA notifications, and service completion receipts.
- Fulfilling 30-day satisfaction guarantees, warranty claims, and maintaining property service logs.
- Complying with Utah tax, accounting, contractor licensing, and legal reporting obligations.
- Improving website performance, security monitoring, and fraud prevention.
Strict Mobile Phone & SMS Privacy Protection
In compliance with TCPA federal guidelines and Utah Telemarketing regulations, your phone number receives strict protection.
5Mobile Messaging & SMS Policy
When you provide your telephone number to Air Pro UT, you consent to receive service-related notifications, such as appointment confirmations, dispatch alerts, and digital invoices via SMS or phone call.
SMS Privacy Mandate:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out Instructions: You may opt out of text messages at any time by replying STOP to any SMS message. For help, reply HELP or call us at (801) 499-3974. Message and data rates may apply.
8Data Security & Retention Standards
Air Pro UT implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. These include TLS 1.3 encryption for web forms, encrypted databases, and strict access controls for staff.
Retention Period: Personal customer data is retained only for as long as necessary to fulfill the service purpose, maintain warranty records, resolve disputes, or comply with Utah state tax recordkeeping requirements (typically up to 7 years for financial transactions).
9Children's Privacy (COPPA Compliance)
Our services and website are intended strictly for property owners, tenants, and adults aged 18 and older. Air Pro UT does not knowingly solicit or collect personal information from children under the age of 13.
10Submitting a Privacy Request Under Utah Law
Utah residents may submit a privacy rights request (access, deletion, portability, or opt-out) through any of the following verifiable channels:
11Contact & Privacy Office Information
For inquiries, formal notice, or questions regarding this Privacy Policy or Utah Consumer Privacy Act compliance, please contact our privacy representative: